If you were asked what would happen if local emergency services merged their dispatch centers, how would you respond? Communications centers represent a significant ongoing investment. They’re fundamentally designed similarly. So why not merge them? Emergency communications centers have the following three common components: Call taking, where the problem is determined; Dispatching, where the emergency […]
Guillermo Fuentes, MBA is a Senior Associate with emergency services consulting firm Fitch & Associates. He is the communications center practice lead for the firm. Guillermo formerly served as the Chief Administrative Officer of the Niagara (Ontario) Police Agency and in executive positions with Niagara and Montreal's EMS systems.
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