The director of a medium-sized service in the Northeast told me a few weeks ago that “I just want some control. It feels like I’m constantly crashing into the rocks instead of being the rock for my team.” Reasons for chaos We are living and leading in a chaotic world. In EMS, the pressure takes […]
There has been a lot of “buzz” about community paramedicine in recent months. Everyone’s talking about it. Professional associations and individual organizations are trying to figure it out. It’s a hot topic at upcoming Pinnacle 2013 EMS Leadership & Management Conference and will be at the 2014 EMS Today Conference & Exposition to be sure. […]
If the “S” in EMS stands for service, then we all need to be reminded that service is built on relationships. It involves relationships between caregivers and patients, caregivers and medical directors, and administrators and coworkers. Relationships at the national level between EMS advocacy groups have been problematic in the past decade. Multiple federal agencies […]
Leadership lessons for a new service delivery model There are clear indications that things will be different for EMS as U.S. healthcare moves toward accountable-care organizations (ACOs) and other innovative delivery models. Regardless of the election results this fall, some form of healthcare reform is looming. EMS is clearly moving toward a future with higher […]
Are you taking the right actions to prepare for the future? There’s no doubt that EMS will look different a decade from now. There will be new system models, new government regulations, new reimbursement approaches and an explosion of data and new technologies with which to cope. EMS is also facing a major transition due […]
The flight director for Apollo 13 made the first part of this article’s title famous. The second part is more personal—and up to you. Great EMS leaders recognize that growth occurs when staff members learn from a constant stream of setbacks and successes as a result of taking action rather than just hearing about it. […]
Given that many who currently lead EMS systems will retire in the coming decade, the need to mentor others is at an all-time high. “What do you look for in a mentor?” That’s a question we’ve consistently asked participants in the Ambulance Service Manager (ASM) program in recent years. The most common answers are: humility, […]
The Kansas City (Mo.) Council recently voted to transition its award-winning EMS system to the Kansas City Fire Department. The move ended a fractious political period in the system’s history and permits those involved to now focus on serving patients. Thirty years ago, the city authorized creation of the Metropolitan Ambulance Services Trust, an independent […]
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